Refund policy

Last updated: August 16, 2026

At Swikart, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can help resolve the issue.

1. Eligibility for Returns

You may request a return or replacement if:

- The product arrives damaged or defective.

- You receive a product different from what you ordered.

- Your order is incomplete or missing an item.

Return requests must be submitted within 7 days of delivery.

Products must be unused and, where applicable, returned with their original packaging, accessories, and other included items.

2. How to Request a Return

To request a return or replacement, contact us through our Contact Us page or email us with:

- Your order number

- Your name

- A description of the problem

- Clear photos or a video showing the issue

We will review your request and let you know whether it is approved.

3. Refunds

If your return is approved, we will process your refund after the returned product has been received and inspected.

The refund will generally be issued to the original payment method. Processing time may vary depending on your payment provider or bank.

For Cash on Delivery orders, we may request your bank account or other appropriate payment details to process an approved refund.

4. Replacements

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, depending on product availability.

If a replacement is unavailable, we may provide a refund.

5. Non-Returnable Items

Returns may not be accepted for products that:

- Have been used, damaged, or altered after delivery.

- Are returned without their original packaging where packaging is required.

- Are returned after the applicable return period.

Certain products may have additional return restrictions. These will be mentioned on the relevant product page where applicable.

6. Return Shipping

If the return is due to a damaged, defective, incorrect, or incomplete product, Swikart will provide appropriate instructions regarding the return.

For other reasons, return shipping may not be covered.

7. Cancellation

You may contact us as soon as possible if you want to cancel an order. Cancellation may not be possible once the order has been shipped or processed.

8. Contact Us

For questions regarding returns or refunds, please contact us through our Contact Us page or the customer-support email listed on our website.

Swikart reserves the right to review each return and refund request according to this policy and applicable laws.