Privacy policy

Last updated: August 16, 2026

At [SWIKART], we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices and rights available to you when you use our website, place an order, or otherwise interact with us.

By using [SWIKART], you acknowledge that you have read this Privacy Policy. Where applicable, we will obtain consent or rely on another lawful basis permitted under applicable Indian law before processing your personal data.

1. About Us

This Privacy Policy applies to the website and e-commerce services operated by:

Business/Store Name: [SWIKART]
Email: [SWIKARTSHOP@GMAIL.COM]
Contact Email: [SWIKARTSHOP@GMAIL.COM]

For purposes of applicable Indian data-protection law, [SWIKART] may act as the entity determining the purposes and means for processing personal data collected through our services.

2. Information We Collect

Depending on how you interact with our store, we may collect the following information.

A. Information You Provide Directly

When you create an account, place an order, contact us, subscribe to communications, or otherwise use our services, we may collect:

  • Full name

  • Email address

  • Mobile/telephone number

  • Billing and shipping address

  • Delivery instructions

  • Account login information

  • Order and purchase history

  • Information you provide when contacting customer support

  • Reviews, feedback, questions, or other communications you submit

  • Information you voluntarily provide for promotions, surveys, or contests

Please do not provide sensitive personal information unless it is specifically requested and necessary for the relevant service.

B. Payment Information

Payments may be processed through third-party payment providers. Depending on the payment method, the payment provider may collect payment information such as card, UPI, banking, or other transaction details.

We generally do not need to store your complete payment-card credentials on our own systems. Payment information is handled according to the applicable payment provider's privacy and security practices.

C. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser and device type

  • Operating system

  • Website pages visited

  • Approximate location derived from technical information

  • Referring website or source

  • Date and time of visits

  • Website interaction and usage information

  • Cookies and similar technologies

We use this information primarily to operate, secure, maintain, and improve our website and services.

3. How We Use Your Information

We may process personal information for purposes such as:

  • Processing and delivering orders

  • Confirming purchases and payments

  • Providing customer support

  • Managing customer accounts

  • Communicating about orders, delivery, returns, refunds, or service issues

  • Responding to questions and complaints

  • Improving our website, products, and services

  • Personalising your shopping experience where appropriate

  • Sending promotional communications where permitted and where required consent has been obtained

  • Detecting fraud, abuse, security incidents, and suspicious activity

  • Maintaining website and transaction security

  • Complying with applicable laws, regulations, court orders, and legal obligations

  • Establishing, exercising, or defending legal claims

  • Conducting internal business operations and analytics

We aim to collect and use only information that is reasonably necessary for the relevant purpose.

Where consent is the basis for processing, you may withdraw that consent using the available method described in this Privacy Policy or by contacting us. Withdrawal of consent will not affect processing that was lawfully carried out before withdrawal, and certain processing may continue where permitted or required by applicable law.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

Cookies may help us:

  • Keep items in your shopping cart

  • Remember preferences

  • Keep you signed in

  • Understand website traffic and usage

  • Improve website performance

  • Provide relevant features

  • Detect fraud and security issues

  • Measure the effectiveness of advertising, where applicable

Some cookies are necessary for the website to function, while others may be used for analytics or marketing.

You can control or disable certain cookies through your browser settings and, where provided, our cookie-management tools. Disabling certain cookies may affect some website functionality.

5. Third-Party Services

We may use trusted third-party service providers to operate our store and provide services to you. These may include:

  • Shopify or our e-commerce platform

  • Payment processors

  • Shipping and delivery partners

  • Website analytics providers

  • Email and communication providers

  • Customer-support tools

  • Fraud-prevention and security providers

  • Advertising and marketing providers, where applicable

  • Cloud hosting, storage, and technology providers

These providers may process personal information on our behalf or independently according to their own legal responsibilities and privacy policies.

We recommend reviewing the privacy policies of third-party services that process your information.

6. Sharing of Personal Information

We do not sell your personal information as a standalone product.

We may share information when reasonably necessary with:

  • Payment and financial service providers

  • Delivery and logistics partners

  • Technology and hosting providers

  • Customer-service providers

  • Analytics and marketing providers

  • Fraud-prevention and security providers

  • Professional advisers, where necessary

  • Government authorities or law-enforcement agencies where legally required

  • Courts, regulators, or other authorities where required by applicable law

We may also share information where necessary to protect the rights, property, safety, or security of [SWIKART], our customers, employees, service providers, or others.

7. Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include access controls, authentication procedures, secure technology, monitoring, and appropriate safeguards provided by our service providers.

However, no method of transmission or electronic storage is completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

If we become aware of a personal-data breach requiring notification under applicable law, we will take the steps required by law, including notifying relevant persons or authorities where applicable.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business and transaction records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal or regulatory obligations.

When personal information is no longer required, we may delete it, anonymise it, or securely dispose of it, subject to applicable law and legitimate retention requirements.

Specific retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Your Rights

Subject to applicable law and any applicable conditions or limitations, you may have rights relating to your personal data, including the ability to:

  • Request information about personal data processed by us

  • Request correction of inaccurate or incomplete personal data

  • Request deletion or erasure of personal data where applicable

  • Withdraw consent where processing is based on consent

  • Request assistance regarding your personal data

  • Raise a grievance regarding our processing of personal data

  • Exercise other rights available under applicable Indian law

The DPDP Act also recognises a right to nominate another individual to exercise certain rights in the event of death or incapacity, subject to the applicable legal requirements.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before completing certain requests to protect your account and personal information.

10. Withdrawal of Consent

Where we process personal data based on your consent, you may withdraw that consent by contacting:

Email: [SWIKARTSHOP@GMAIL.COM]

Where technically available, we will provide a method of withdrawing consent that is reasonably comparable to the method used to provide it.

Withdrawal of consent may affect our ability to provide certain services or features where the relevant processing is necessary for those services. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

11. Children's Privacy

Our website is intended for users who are legally able to use the services offered through our store.

We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us at [SWIKARTSHOP@GMAIL.COM] so that we can review the matter and take appropriate action.

12. International Data Transfers

Some of our service providers may process or store information outside India.

Where personal information is transferred or processed outside India, we will take steps required under applicable Indian law and applicable contractual or technical safeguards.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, social-media platforms, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, services, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date at the beginning of this policy. Where required by applicable law, we will provide additional notice or obtain consent.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or wish to raise a privacy-related complaint, please contact us:

[SWIKART]
Email: [SWIKARTSHOP@GMAIL.COM]
Phone: [8101220319]

We will review and respond to privacy requests and complaints within the period required by applicable law.

16. Governing Law

This Privacy Policy is intended to operate in accordance with applicable laws of India, including applicable data-protection and information-technology laws and regulations.

Nothing in this Privacy Policy limits any rights or protections that cannot lawfully be excluded under applicable law.

Important: Replace every placeholder such as [SWIKART], [SWIKARTSHOP@GMAIL.COM],  before publishing. You should also update the third-party-services section whenever you add or remove apps, analytics tools, payment gateways, advertising platforms, or other processors.

This template is designed to be practical and readable, but it is not a substitute for legal advice. India's DPDP framework has a phased commencement structure, so your final policy should be reviewed against the provisions actually applicable to your store at the time you launch.