Terms of service

Terms of Service

Welcome to [SWIKART]. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services, including purchases made through [SWIKART.IN ].

By accessing our website or placing an order, you agree to these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About [SWIKART]

Business/Store Name: [SWIKART]
Email: [SWIKARTSHOP@GMAIL.COM]
**Phone:**8101220319\

[SWIKART] operates an online e-commerce store offering various consumer products and related services.

2. Account Terms

You may be able to create an account to use certain features of our website.

When creating an account, you agree to:

  • Provide accurate and current information.

  • Keep your account information updated.

  • Keep your login credentials confidential.

  • Notify us promptly if you believe your account has been accessed without permission.

  • Accept responsibility for activity carried out through your account, except where caused by circumstances beyond your reasonable control.

You must not create an account using another person's identity or provide false, misleading, or fraudulent information.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

3. Eligibility

By using our website, you represent that you are legally capable of entering into a binding agreement under applicable Indian law.

If you are under the applicable age of majority or otherwise unable to enter into contracts independently, you may use our services only with the involvement and permission of a parent, guardian, or other legally authorised person.

4. Pricing and Payment

All product prices displayed on our website are stated in Indian Rupees (INR) unless otherwise specified.

Prices may change from time to time without prior notice. However, changes made after you have successfully placed an order will generally not affect the price confirmed for that order, except where correction or cancellation is required due to an obvious pricing or technical error.

Applicable taxes, shipping charges, convenience fees, or other charges will be displayed where applicable before you complete your purchase.

We may accept payment methods including:

  • Credit and debit cards

  • UPI

  • Net banking

  • Digital wallets

  • Cash on delivery, where available

  • Other payment methods displayed at checkout

Payments may be processed through third-party payment providers. We do not guarantee the uninterrupted availability of any particular payment method.

If a payment fails, is reversed, disputed, or appears fraudulent, we may cancel or place the relevant order on hold.

5. Product Descriptions

We make reasonable efforts to ensure that product names, descriptions, photographs, specifications, prices, availability, colours, sizes, and other information displayed on our website are accurate.

However, minor differences may occur, including differences caused by:

  • Screen or device settings

  • Photography and lighting

  • Manufacturing variations

  • Product batches

  • Supplier updates

We reserve the right to correct errors or update product information when necessary.

If a product received by you materially differs from its description or is defective, your rights under applicable law and our applicable return/refund policy will continue to apply.

6. Product Availability

Products displayed on our website may not always be available.

Adding a product to your cart does not guarantee that the product will remain available until checkout.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative, cancellation, or refund, as applicable.

7. Order Placement and Acceptance

When you place an order, you are making an offer to purchase the selected products subject to these Terms.

After placing an order, you may receive an acknowledgement or confirmation email. An order acknowledgement does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Payment issues

  • Suspected fraud or abuse

  • Shipping restrictions

  • Duplicate or unusually large orders

  • Errors in the ordering system

  • Violation of these Terms

  • Requirements under applicable law

If we cancel an order after payment has been received, we will process the applicable refund using the relevant payment method or another appropriate method.

8. Shipping and Delivery

We currently deliver to locations within ALL OVER INDIA, subject to service availability.

Estimated delivery times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

  • Courier delays

  • Weather

  • Public holidays

  • Natural disasters

  • Incorrect or incomplete addresses

  • Customer unavailability

  • Logistics disruptions

  • Events beyond our reasonable control

You are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because incorrect information was provided or the recipient is repeatedly unavailable, additional delivery charges or other reasonable arrangements may apply.

9. Returns and Refunds

Returns, replacements, cancellations, and refunds are subject to our [RETURN AND REFUND POLICY URL].

Depending on the product and circumstances, we may offer:

  • Replacement

  • Exchange

  • Refund

  • Store credit

  • Cancellation

Certain products may be non-returnable for reasons such as hygiene, safety, perishability, customisation, or other legitimate reasons. Any applicable exclusions will be stated in our return policy or on the relevant product page.

To request a return or refund, customers may need to provide:

  • Order number

  • Product details

  • Reason for the request

  • Photographs or videos where reasonably necessary

  • Other information needed to verify the claim

Refunds, where approved, will generally be processed through the original payment method or another appropriate method.

Nothing in this section is intended to exclude or restrict any mandatory consumer rights available under applicable Indian law.

10. Cancellations

Orders may be cancelled before dispatch where cancellation is available for the relevant order.

Once an order has been dispatched, cancellation may no longer be possible and you may instead need to follow the applicable return process.

To request a cancellation, contact:

[SWIKARTSHOP@GMAIL.COM]

Cancellation requests are not guaranteed until confirmed by [SWIKART].

11. Prohibited Uses

You agree not to use our website or services:

  • For unlawful or fraudulent purposes.

  • To violate any applicable Indian or other applicable law.

  • To impersonate another person or entity.

  • To provide false or misleading information.

  • To interfere with the website's operation or security.

  • To attempt unauthorised access to accounts, systems, or data.

  • To introduce viruses, malware, or other harmful code.

  • To scrape, copy, reproduce, or exploit website content without permission, except as permitted by law.

  • To use automated systems to place fraudulent or abusive orders.

  • To abuse promotions, discounts, referral programs, or other offers.

  • To infringe intellectual-property or other legal rights.

  • To harass, threaten, or abuse our employees, service providers, or other users.

We may suspend or restrict access where we reasonably believe these Terms or applicable law have been violated.

12. Intellectual Property

Unless otherwise stated, content appearing on our website—including our logo, brand name, text, graphics, photographs, designs, page layouts, and other materials—is owned by or licensed to [SWIKART].

You may use the website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

13. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to us, you represent that:

  • You have the right to submit the content.

  • The content does not violate another person's rights.

  • The content is not unlawful, fraudulent, abusive, or misleading.

  • The content does not contain malicious code.

By submitting content, you grant [SWIKART] a non-exclusive, royalty-free permission to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

14. Third-Party Services

Our website may use third-party services such as payment gateways, shipping providers, analytics services, advertising platforms, and other technology providers.

Third-party services may have their own terms and privacy policies. We are not responsible for the independent practices of third parties, except to the extent required by applicable law.

15. Disclaimer

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will be completely free of errors.

  • Every product will remain continuously available.

  • Estimated delivery dates will always be met.

Nothing in these Terms excludes or limits warranties, guarantees, consumer protections, or other rights that cannot legally be excluded under applicable Indian law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, [SWIKART] will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the website or products.

Where liability cannot legally be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude liability for matters that cannot lawfully be excluded or limited under Indian law.

17. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless [SWIKART], its owners, employees, contractors, and service providers from claims, losses, liabilities, and reasonable expenses arising from your:

  • Violation of these Terms

  • Unlawful use of our website

  • Fraudulent or abusive activity

  • Violation of another person's rights

  • Breach of applicable law

This provision will apply only to the extent permitted by applicable law.

18. Force Majeure

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, government actions, strikes, internet or telecommunications failures, transportation disruptions, pandemics, or other similar events.

We will make reasonable efforts to resume affected services when circumstances permit.

19. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our website after an update means that the updated Terms will apply to your future use, to the extent permitted by law.

20. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection or other jurisdictional rights available under applicable law, disputes arising from or relating to these Terms or your use of our services shall be subject to the jurisdiction of the competent courts at:

[CITY, STATE, INDIA]

Nothing in this section is intended to prevent a consumer from exercising a mandatory right to approach a competent consumer forum, court, or authority under applicable Indian law.

21. Contact Us

If you have questions about these Terms, an order, a product, or our services, please contact:

[SWIKART]
Email: [SWIKARTSHOP@GMAIL.COM]
Phone: [8101220319]
Customer Support Hours: [24X7]

We aim to respond to customer enquiries as promptly as reasonably possible.

Important: Before publishing, replace all placeholders such as [SWIKART], [SWIKARTSHOP@GMAIL.COM], [CITY, STATE, INDIA], shipping details, return periods, and payment providers. Make sure the Terms match your actual Shopify settings and your separate Privacy Policy, Shipping Policy, and Return/Refund Policy.

This is a practical legal template, not a substitute for advice from an Indian lawyer. For a live store, especially if you sell regulated, imported, branded, or higher-risk products, have the final Terms reviewed for compliance with applicable Indian consumer, e-commerce, tax, privacy, and other laws.